Using Customer Feedback for Improved Water Quality and Infrastructure Monitoring

Provides water utilities with guidance on how to design and implement a distribution system water quality data collection and analysis program. Includes a comprehensive approach for collection and...

Reports on existing pipe-cleaning and relining techniques, and documents the effectiveness of these techniques on water quality improvements, infrastructure reliability, risk management strategies, customer service, maintenance of reasonable...

Compares conventional water treatment and distribution to unconventional approaches for providing quality water to customers, including point-of-use (POU) and point-of-entry (POE) devices, small neighborhood systems, and bottled water...