Back to Topic List

Utility Management

Water utilities are complex businesses, and utility leaders must efficiently manage the people, processes, and technologies required to deliver water services. Successfully managing a utility requires a focus on customers and other stakeholders, operations, infrastructure, risk, sustainability, and more. WRF research on best practices provides a framework and guidelines for water utilities to follow.

For more information, contact Miriam Hacker and Sydney Samples.

Topic Overview (PDF)
342 Projects 26 Web Tools 14 Case Studies 20 Webcasts
Customer Relations & Stakeholder Engagement
Rates & Revenue
Risk Assessment
Utility Finance
Project #4969

One Water Cities: Development of Guidance Documents and Assessment Metrics

$325,507
Completed

Project Highlights

Cities throughout the world are transitioning toward the One Water approach to improve efficiency and reduce costs while addressing climate change impacts, extreme weather event resiliency, social equity, and environmental justice. This research aimed to help utilities and municipalities identify...

View more details
Principal Investigator
Mazdak
Arabi
Research Manager
Harry Zhang, PhD, PE

Recent Updates

Project #5184
Back to the Future: Guidance for Adaptive and Scenario Supply Planning...

Reporting Period: January 1, 2024 - July 1, 2024

Project Update
09/04/2024
Project #5179
Feasibility and Applicability of Emerging Utility-Led Innovations...

Reporting Period: April 1, 2024 - June 1, 2024

Project Update
09/04/2024
Project #5179
Feasibility and Applicability of Emerging Utility-Led Innovations...

Reporting Period: October 1, 2023 – December 31, 2023

Project Update
04/24/2024
Project #5197
Unlocking the Nationwide Potential of the Water Reuse EPA...
Project Update
01/25/2024
Project #5220
Sewer Methane Methods for Everyone

Reporting Period: April 1, 2024 - June 1, 2024

Project Update
09/04/2024
Project #5196
One Water Program Management: A Knowledge ...
Project Update
07/31/2024
Project #5261
Smart Metering Playbook: Compendium of Resources ...

April 15, 2024 – June 15, 2024 

Project Update
07/16/2024
Project #5188
Establishing Industry-Wide Guidance for Water Utility Life...

Reporting Period: January – March 2024

Project Update
06/25/2024
Project #5185
Fate of Microplastics in Drinking Water Treatment ...

Reporting Period: October 15, 2023 – April 15, 2024

Project Update
06/10/2024
Project #5186
DEI Best Practices for the Water Sector ...

Reporting Period: October 1, 2023 – April 1, 2024

Project Update
04/22/2024

Resources

View all Utility Management Resources

News

All Hands on Deck

By Miriam Hacker, PhD, The Water Research Foundation
10/28/2024

How Research Strengthens the Water Workforce Behind every turn of the faucet, or flush of the toilet are water professionals working to ensure that critical water and wastewater infrastructure is...

Keeping Our Finger on the Pulse of Water

By Julia Dinmore, The Water Research Foundation
09/25/2024

How WRF Prepares the Water Sector to Seize Opportunities & Meet Challenges When it comes to water research, The Water Research Foundation (WRF) is a world leader. But how do...

Interview with Cheryl Norton

Profile
By Angelina Dinsmore, The Water Research Foundation
02/02/2024

Cheryl Norton’s Lasting Journey with WRF and the Water Sector From leading a Water Research Foundation (WRF)- funded project right out of college, to becoming an integral member of the...

View all News

Related Topics

Link

Customer Relations & Stakeholder Engagement

Link

Utility Finance

Link

Risk Assessment

Link

Rates & Revenue

Link

Emergency Response & Preparedness

Link

Affordability

Link

Fats Oils & Grease (FOG)

Like reading about Utility Management ?