Project 3007

Effective Practices to Select, Acquire, and Implement a Utility CIS

$418,300
Completed
Principal Investigator
Melanie
Rettie
Research Manager
India Williams
Contractor
EMA, Inc.
Utility Management

Abstract

Provides guidance to utilities as they select, acquire, and implement a customer information system (CIS). Presents a summary of best practices, lessons learned, and a roadmap for success. Tailored Collaboration partner: City of Cleveland, Division of Water. Published in 2005.