Project #4264

Changing Organizational Culture to Promote Sustainable Water Operations: A Guidebook for Water Utility Sustainability Champions

$575,833
Completed
Principal Investigator
Charles
Herrick
Research Manager
Jian Zhang, PE, Ph.D.
Contractor
Abt Associates, Inc.
Utility Management
Workforce
Resilience

Abstract

This project provides a framework and practical guidance to help water utilities change their organizational cultures and influence the cultures of their customers and other stakeholders to embrace and support sustainable water operations. Research partner: NYSERDA. Published in 2013.