Understanding the Influence of Stakeholder Groups on the Effectiveness of Urban Recycled Water Program Implementation

By using an interactive online survey of experts this study identified a set of common metrics for understanding the performance of urban recycled water programs. The research also examined major metrics used by four mid-sized case study recycled water programs in California, Arizona, and Florida. Additionally, this research sheds light on the evolving relationship between recycled water program managers and their key stakeholders: regulatory agencies, partner agencies, and customers. The objectives of this project were to identify, through expert opinion, a set of common metrics for understanding urban recycled water program performance. Four case study programs were evaluated throughout this process resulting in a better understanding of stakeholder relationships that recycled water program managers consider the most influential.

Originally funded as WERF project Reuse-10-17.