Effective Utility Management: A Primer for Water and Wastewater Utilities - January 2017
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This updated Primer is based on ten attributes of an effectively managed utility and five keys to management success, collectively known as Effective Utility Management (EUM). EUM is the most widely recognized water sector utility management program in the country. This Primer is designed to help utilities comprehensively assess current operations and identify a path to improving in key areas.
The collaborating organizations that provided input on this Primer are as follows:
1. Water Research Foundation
2. Association of Clean Water Administrators
3. American Water Works Association
4. Water Environment & Reuse Foundation
5. National Association of Clean Water Agencies
6. U.S. Environmental Protection Agency, Office of Water
7. American Public Works Association
8. Association of Metropolitan Water Agencies
9. Water Environment Federation
10. National Association of Water Companies
11. Association of State Drinking Water Administrators