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Project #2854

Stakeholder Perceptions of Utility Role in Environmental Leadership

$488,965
Completed
Principal Investigator
Elaine
Tatham
Research Manager
India Williams
Contractor
ETC Institute
Customer Relations & Stakeholder Engagement
Holistic Watershed Management
Source Water Protection
Integrated Planning & Water Management
Final Report

Abstract

Evaluates stakeholder perceptions (global level) of environmental leadership and the role of their drinking water utility in providing environmental leadership. Also develops guidance for use by utilities in assessing their stakeholders' perceptions and expectations (local level) of their role in environmental leadership and in increasing stakeholder awareness of environmental leadership. Published in 2006.