Project #2633

Selection and Definition of Performance Indicators for Water and Wastewater Utilities

$133,000
Completed
Principal Investigator
Pat
Crotty
Research Manager
Richard J Karlin
Contractor
American Water Works Association
Utility Management
Resilience

Abstract

Defines performance indicators for benchmarking in five areas of utility operation: organizational development, customer relations, business operations, water operations, and wastewater operations. Also identifies 20 high-level indicators of performance. Research partner: AWWA. Published in 2003.