Project #2633
Selection and Definition of Performance Indicators for Water and Wastewater Utilities
$133,000
Principal Investigator
Pat
Crotty
Research Manager
Richard J Karlin
Contractor
American Water Works Association
Abstract
Defines performance indicators for benchmarking in five areas of utility operation: organizational development, customer relations, business operations, water operations, and wastewater operations. Also identifies 20 high-level indicators of performance. Research partner: AWWA. Published in 2003.