Project 918

Public Involvement Strategies: A Manager's Handbook

$240,000
Completed
Principal Investigator
Kenneth
Miller
Research Manager
Elizabeth C Kawczynski
Contractor
Jacobs
Customer Relations & Stakeholder Engagement
Utility Management

Abstract

Based on research conducted among small and large water utility systems, includes a 10-step process for water utility managers to use in identifying and planning public involvement strategies. Contains how to information throughout the text, helpful strategies for facing tough tasks and avoiding common mistakes, and a catalog of processes and techniques to help implement a public involvement plan. Published in 1995.

Resources