Customer Acceptance of Water Main Structural Reliability

Abstract

Develops a methodology for utilities to assess customer perceptions, attitudes, and expectations for water system reliability, for their tolerance to service disruptions and construction impacts, and for their willingness to pay for expected levels of service. Develops a format for quantifying these factors in a way that can be incorporated into an infrastructure decision-making process, along with the technical and economic analyses traditionally used. Published in 2005.

Resources

Public Plus

Customer Acceptance of Water Main Structural Reliability

Report

#91081

07/07/2005

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Customer Acceptance of Water Main Structural Reliability

Abstract

Resources

Customer Acceptance of Water Main Structural Reliability

Rate Approval Process Communication Strategy and Toolkit

Assessing Customer Preferences and Willingness to Pay: A Handbook for Water Utilities

Customer Assistance Programs for Multi-Family Residential and Other Hard-to-Reach Customers

Post-Wildfire Distribution System Water Quality Impacts and Potential Responses

Soapstone Valley Park Sewer Rehabilitation Project - Air Quality Site Monitoring and Emissions Testing

Feasibility and Applicability of Emerging Utility-Led Innovations in Addressing Affordability

Leading Water Utility Innovation