Project #4171

Expanding Water Utility Services Beyond Water Supply

$419,069
Completed
Principal Investigator
Robert
Raucher
Research Manager
Linda J Reekie
Contractor
Abt Associates, Inc.
Utility Management

Abstract

This project provides utilities with a variety of enhanced service concepts that can be implemented in order to help water utilities identify and evaluate new business opportunities to improve customer satisfaction and customer perception of water utility service and value. Published in 2012.

As of February 2021, the Supplemental Services Guide tool is no longer available.

Resources