Customer Attitudes, Behavior, and the Impact of Communications Efforts

This study identified situations when flushing is advisable and explored the best practices for flushing premise plumbing and service lines. The project also provided examples of effective messaging...

To support the concept of One Water planning, utilities and municipalities are better integrating water resources and expanding on traditional pretreatment programs. These innovations can provide a meaningful...

Compares conventional water treatment and distribution to unconventional approaches for providing quality water to customers, including point-of-use (POU) and point-of-entry (POE) devices, small neighborhood systems, and bottled water...