Project #4583

Planning and Implementing CIS and AMR/AMI Projects

$418,831
Completed
Principal Investigator
Melanie
Rettie
Research Manager
Linda J Reekie
Contractor
EMA, Inc.
Intelligent Water Systems
Utility Communications

Abstract

This Tailored Collaboration project identified typical water industry activities and best practices related to selecting, implementing, using, and upgrading key customer service technologies, from a meter-to-cash perspective. The primary focus was on Customer Information Systems (CIS) and Automated Meter Reading (AMR), or Advanced Metering Infrastructure (AMI) capabilities. Tailored Collaboration partners: Greater Cincinnati Water Works, El Paso Water Utilities, City of Winnipeg, City of Regina, and City of Baltimore. Published in 2016.

Appendices B-E are posted below under Project Papers. In addition, a Journal AWWA article focused on this project was published in November 2016, and is also posted below under Project Papers.

Resources