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Project #4385

Identifying the Gaps in Understanding the Benefits and Costs of Boil Water Advisories

$180,840
Completed
Principal Investigator
Robert
Raucher
Research Manager
Hyunyoung Jang, PhD
Contractor
Abt Associates, Inc.
Utility Management
Utility Communications
Customer Relations & Stakeholder Engagement
Final Report

Abstract

This project (1) gathered data on the terminology, application, occurrence, practices, costs, effectiveness, and impacts of boil water notices (including advisories and orders) in North America, (2) synthesized the current knowledge and defined the costs and benefits of boil water notices, and (3) suggested methods to increase the ability to document costs and benefits of these public communication and advisory practices. Published in 2014.