Assessing Customer Preferences and Willingness to Pay: A Handbook for Water Utilities

Abstract

Develops more robust tools to better characterize customer input to utility investment priorities. Reviews survey approaches for eliciting accurate customer preferences, describes how such tools have been used in public decision-making, and tests the tools in water utility customer surveys. Also develops a handbook that provides guidance to utilities and their vendors on designing, implementing, and analyzing customized "willingness to invest" surveys for typical utility investments. Published in 2011.

Resources

Subscriber

Assessing Customer Preferences and Willingness to Pay: A Handbook for Water Utilities

Report

#4085

01/20/2011

View Executive Summary

Related Projects

Recently

Project #4455

Rate Approval Process Communication Strategy and Toolkit

Completed

The primary objective of this project was to identify and develop communication strategies and specific messages that utilities can use to gain support during their rate and budget...

View more details

Project #4557

Customer Assistance Programs for Multi-Family Residential and Other Hard-to-Reach Customers

Completed

The objective of this project is to provide water utilities with an array of pragmatic options, evaluation criteria, lessons learned, and guidance for developing customer assistance programs that...

View more details

Project #4004

Best Practices in Customer Payment Assistance Programs

Completed

Developed a guidance manual to (1) provide tools to help water utilities select from among many flexible customer payment plans, (2) build effective programs to help customers better...

View more details

Project #5179

Feasibility and Applicability of Emerging Utility-Led Innovations in Addressing Affordability

In Progress

Affordability of water and wastewater (“water”) utility bills is a growing concern, with water rates rising faster than the cost of most other goods and services. Though many...

View more details

Project #5155

Developing Strategic Consumer Messaging for Microplastics in Drinking Water Supplies

In Progress

Although studies have shown that microplastics are widespread across the planet, analytical methods are both cumbersome and limited, and there is still much to learn about the impact...

View more details

Project #4965

Development of a Community-Based Lead Risk and Mitigation Model

In Progress

This project advances the science of lead (Pb) exposure risk assessment and mitigation, and translates this into practices that limit Pb exposure for drinking water consumers. A risk-based...

View more details

Transforming Aeration Energy in Water Resource Recovery Facilities (WRRFs) through Suboxic Nitrogen Removal - Part 3

Assessing Customer Preferences and Willingness to Pay: A Handbook for Water Utilities

Abstract

Resources

Assessing Customer Preferences and Willingness to Pay: A Handbook for Water Utilities

Rate Approval Process Communication Strategy and Toolkit

Customer Assistance Programs for Multi-Family Residential and Other Hard-to-Reach Customers

Best Practices in Customer Payment Assistance Programs

Feasibility and Applicability of Emerging Utility-Led Innovations in Addressing Affordability

Developing Strategic Consumer Messaging for Microplastics in Drinking Water Supplies

Development of a Community-Based Lead Risk and Mitigation Model

Transforming Aeration Energy in Water Resource Recovery Facilities (WRRFs) through Suboxic Nitrogen Removal - Part 3