Assessing Customer Preferences and Willingness to Pay: A Handbook for Water Utilities

Abstract

Develops more robust tools to better characterize customer input to utility investment priorities. Reviews survey approaches for eliciting accurate customer preferences, describes how such tools have been used in public decision-making, and tests the tools in water utility customer surveys. Also develops a handbook that provides guidance to utilities and their vendors on designing, implementing, and analyzing customized "willingness to invest" surveys for typical utility investments. Published in 2011.

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Assessing Customer Preferences and Willingness to Pay: A Handbook for Water Utilities

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#4085

01/20/2011

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Assessing Customer Preferences and Willingness to Pay: A Handbook for Water Utilities

Abstract

Resources

Assessing Customer Preferences and Willingness to Pay: A Handbook for Water Utilities

Rate Approval Process Communication Strategy and Toolkit

Customer Assistance Programs for Multi-Family Residential and Other Hard-to-Reach Customers

Best Practices in Customer Payment Assistance Programs

Feasibility and Applicability of Emerging Utility-Led Innovations in Addressing Affordability

Developing Strategic Consumer Messaging for Microplastics in Drinking Water Supplies

Development of a Community-Based Lead Risk and Mitigation Model

Diversifying Water Portfolios through Stormwater Capture and Use: Contributing to a Water Resilient Future