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Project #2894

Arsenic Rule: Consumer Confidence Report Guidance

$51,900
Completed
Principal Investigator
Jeff
Lazo
Research Manager
India Williams
Contractor
Abt Associates, Inc.
Customer Relations & Stakeholder Engagement
Constituents of Emerging Concern (CECs)
Regulations
Utility Communications
Utility Management
Final Report

Abstract

Provides guidance to community water systems on how to address Consumer Confidence Report (CCR) and risk communication requirements related to the final arsenic rulemaking, issued by the U.S. Environmental Protection Agency (EPA). Expands on work in project 2692, Understanding the Impact of CCRs and Emerging Issues Communications on Customers. Further evaluates and refines tools for effective communication specifically with respect to language on arsenic contamination required for inclusion in CCRs. Research partner: EPA. Published in 2004.

Resources

View Executive Summary